Need support during Covid? 

With New Zealand in the Protection Framework settings, we wanted to remind you that we are here to assist your business as we navigate this next phase of COVID-19 together.

Our Business Advice Team are available to assist with queries around what these alert levels mean for you and your teams. If you need support or to talk to a trusted advisor call our Business Advice Line.

Business Advice Line: 0800 543 543 

Reduce the risk of COVID-19 infections at your business

We all want to reduce the risk of contracting COVID-19, and there are simple steps business owners can do to limit the spread of the virus amongst workers, customers and other visitors.

Understand the COVID-19 Protection Framework and how it affects your business. 

Support your employees to get vaccinated, including booster shots. Employment New Zealand has guidance on talking to employees about vaccination. Consider using the vaccination assessment tool to determine whether work at your business should be done by vaccinated people. Some sectors are covered by vaccination mandates.

Encourage healthy habits in your workplace – including reviewing and updating hygiene, cleaning and ventilation practices, and ensure they are being followed. Advice around good ventilation practices in relation to COVID-19 can be found on the Ministry of Health’s website.

Ensure staff stay at home if they are sick. Ask them to call the Healthline number 0800 358 5453 for advice and to arrange to get tested. The COVID-19 Short-Term Absence Payment provides financial support for businesses whose staff can’t work from home while waiting for a test result.

Make sure you and other leaders in your businesses set a good example, by following good hygiene practices and staying at home when you’re sick too.

All businesses have an obligation to protect workers and others impacted by their work from COVID-19 and other risks to their health and safety. WorkSafe has guidance on how to meet these obligations.


Have a plan for COVID-19 cases affecting your business

It is important business owners have a plan for COVID-19, particularly the Omicron variant, impacting your premises and other businesses you deal with, or affecting your workers, such as parents needing to stay home with isolating children.

Part of that plan is knowing what your responsibilities as a business owner are to your staff and the community. The speed at which COVID-19 spreads, the size of an outbreak and impact on the health system, and the Government and experts’ understanding of the virus (or any particular variant) can influence the rules and steps people should take to keep safe. As a result, advice also changes, so it’s important to keep up to date with the latest information.


Plan ahead for ways to continue to operate if workers have to self-isolate or get sick
  • Have staff work from home where appropriate – and continue to test systems so working from home is as seamless as possible.
  • Consider dual rosters – eg blue team, red team – to limit the number of staff interacting.
  • Put together a continuity and contingency plan. These plans won’t just help with COVID-19 – they can support your business during other interruptions, like natural disasters or utility disruptions, such as a water mains failure or a power cut.
  • Involve your workers in discussions on how roles, responsibilities and ways of working might need to change, drawing on your collective experiences. Employers and employees, and their representatives, must work together, in good faith, to manage the implications of COVID-19 on working arrangements. Here’s an article on modifying employment agreements during COVID-19  Employment New Zealand
  • Think about ways you can operate with fewer staff if need be – such as reduced hours, a reduced service (such as moving to takeaways or click and collect-style sales), or prioritising what work is most important, and what can be delayed.
  • You might want to engage early with temporary workforce providers in case you need to call on them for additional workers.
  • Record important processes and knowledge, so other workers can pick tasks up if someone is unable to work. Consider who has responsibility or authorisation for various aspects of your business, such as banking authorities, or authorisation to speak to suppliers or utilities. If that work is unable to occur, what are the implications for your business and its ability to continue to operate as usual? Do you need to assign (and train) back-up staff with the appropriate authority to take over those tasks? The Business Continuity Institute has useful resources to help you prepare.
  • Check out your industry body to see if they have developed sector-specific guidance or services.
  • Review your finances and understand your cashflow. Engage credit providers, such as your bank, early to discuss ways you might manage cashflow if an outbreak affects your business.
  • Understand your responsibilities as an employer, including employment law and health and safety law.


Consider other businesses you deal with, and how they might be affected by COVID-19 cases

If your business relies on other businesses’ products or services, consider talking to them about their continuity and contingency plans. How they plan to respond could affect your own plans.

For example, you could ask your suppliers:

  • How do they plan to deal with staff absences?

  • How will they maintain the supply of services or goods to you if they are under-staffed?

  • Should you allow longer lead times for orders, or order more frequently?

  • If you have a particular staff member from a supplier who your business relies on heavily, who is the back-up point of contact?

  • If your supplier has limited capacity, will you be one of the customers who they continue to supply?

Think about who you rely on to operate your business and consider what steps you can take with that supplier to maintain necessary services or goods, should they be impacted by COVID-19.

If you provide services or products to other businesses, you might want to contact your customers and share your plans. Understanding their plans could also help you anticipate changes in demand, timeframes or how you could tailor the ways you provide your services and products to match any new ways that they work.

Have a plan for communicating with workers and customers
  • Think about how you will communicate with staff – are staff contact details up to date?
  • Make sure they know where to find the most up to date health advice, and consider ways to support them, such as a regular phone call and offers of assistance. Do any of your staff have particular needs eg, health conditions or dependents that will require different support?

    If you test positive for COVID-19 —

  • How are you going to inform customers, providers or clients about any contact with a COVID-19 case they might need to be aware of, or if you have to change your operations due to the availability of workers? Up to date databases are important and social media or email newsletters may also be useful tools.
  • In all cases, consider how you protect people’s privacy. Names and medical information must not be shared.




Self-isolation requirements for people with COVID-19 and their close contacts

The Ministry of Health will have the latest advice on self-isolation requirements.


Financial support

The COVID-19 Short-Term Absence Payment is available for businesses, including self-employed people, to help pay their employees who cannot work from home while they wait for a COVID-19 test result. The COVID-19 Leave Support Scheme is available to employers, including self-employed people, to help pay their employees who have been advised to self-isolate because of COVID-19 and can’t work at home during that period. COVID-19 financial support for employers  Work and Income


Cleaning and disinfecting

You’ll find advice on cleaning and disinfecting during COVID-19 on the Ministry of Health’s website.


Look after yourself and your mental health

It can be stressful managing the impacts of COVID-19 on your business. You may need some advice, or simply someone to talk to – help is available.


Wellbeing Support

Working Well - How can you improve your workplace culture, prioritise mental wellbeing and create a work environment where people feel safe, calm, connected and hopeful through COVID-19 and beyond?  Here are a few resources to help:

South Island Covid-19 Business Support Free Phone Line: 0800 50 50 96

This service is administered by the Canterbury Chamber of Commerce and Otago Southland Employers Association with central government funding.

Welfare Support

The latest resurgence of Covid-19 may be challenging for many people in our community. It’s been an uncertain time and it’s OK to ask for help. 

Health Concerns

If there is a health emergency call 111 immediately.  If you can’t speak to your doctor, or you do not currently have a doctor, call Healthline for free advice and information – 0800 611 116.

Mental Health

For mental health support free call or text 1737 at any time.  1737 is available 24/7 with trained mental health counsellors. They can arrange to talk with you in your language.

When your call is answered, say you'd like an interpreter and the language you’d like to speak in. Free call or text 1737.

If you or someone you know is experiencing a mental health crisis

  • Phone 111 and ask for Police if you or they are at immediate risk of harm

  • Or contact the Southern DHB Emergency Psychiatric Team on 0800 467 846

If you need ongoing mental health support please contact your GP. They will be able to refer you to mental health support options such as Health Improvement Practioners and Brief Intervention Services. For further information on wellbeing support services in our community please click here.

Wellbeing support in Central Lakes

For information on a number of different support avenues and methods available, click here.

For further information on wellbeing support services in our community please click here.

For the Unite against Covid-19 factsheet on Services and Support click here.

QLDC have pulled together a list of options and providers you can contact directly for support and assistance including help with financial assistance, health & wellbeing, food and household essentials, returning home, work, and language assistance. Click here to view. 

For employment-related COVID-19 information, please refer to these web pages:

Employment New Zealand has a large range of resources for both employees and employers. Below are some useful links to employment-related COVID-19 information from Employment New Zealand.

Regional Business Partners

Due to the ongoing effects of COVID-19, many New Zealand businesses are in recovery mode and looking for guidance. If this is your situation, there are resources and support available through the Regional Business Partner (RBP) Network designed to help you.

This includes support from the Tourism Communities: Support, Recovery and Re-set Plan which is available to eligible businesses within the Queenstown lakes District.

To access the services through the network, the first step is to register your business via the following link: ​

Keeping New Zealand Working (WINZ)

Free government service delivered through WINZ to support recruitment and redeployment.


Useful resources for more information

COVID-19: Information for businesses

Information on workplace operations at COVID-19 alert levels

COVID-19 New Zealand Government updates

Ministry of Health website for the latest updates on COVID-19 

Work & Income NZ - COVID-19 Support